Privacy Policy

Overview

This Privacy Policy explains how Eluna Works handles information processed through this booking platform for appointment scheduling, patient communication, intake, and operational administration.

Information We Process

Depending on how the platform is used, we may process business account details, staff login details, provider schedules, appointment history, patient names, contact information, intake responses, notes, and message delivery records.

How Information Is Used

We use information processed through the platform to:

• operate booking, scheduling, intake, and appointment workflows
• authenticate staff accounts and secure access with MFA
• send confirmations, reminders, reschedule notices, and setup emails
• support business operations, troubleshooting, and platform reliability

Sharing

Information may be shared with infrastructure and delivery providers needed to operate the platform, such as hosting, email, authentication, and payment services. We do not share platform data for unrelated marketing use.

Security

We use administrative controls, account permissions, MFA, and service providers intended to support reasonable protection of platform data. No method of storage or transmission is completely secure, but we work to reduce unauthorized access and misuse risk.

Retention

Information is retained for as long as needed to provide the platform, support business operations, meet contractual expectations, resolve disputes, maintain security records, or comply with legal obligations.

Your Responsibilities

Businesses using the platform are responsible for how their staff use patient information, what communications they send, and how they manage access to their own accounts and provider schedules.

Contact

Questions about this Privacy Policy can be directed to info@elunaworks.com.